Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Tidy Bins Ltd ("Tidy Bins", "we", "our", or "us") concerning your use of our waste management services, including wheelie bin subscriptions, trailer skip hire, and any related services.

By using our services or accessing our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Services Provided

Tidy Bins provides waste management services in the Canterbury region, including:

• Wheelie bin subscriptions with scheduled collections
• Trailer skip hire for general rubbish and green waste
• Commercial waste management solutions
• Other waste removal services as agreed upon

Service availability, pricing, and terms may vary depending on your location and specific requirements. All services are subject to availability and our acceptance of your booking.

Booking and Payment

When you book our services, you agree to provide accurate and complete information. You are responsible for ensuring that your payment information is current and valid. Payment is due as specified in your service agreement or invoice.

We reserve the right to suspend or terminate services for non-payment or late payment. Additional fees may apply for failed payments, service modifications, or extended rental periods beyond the agreed terms.

Customer Responsibilities

As a customer of Tidy Bins, you agree to:

• Ensure bins or skips are accessible on scheduled collection days
• Only dispose of acceptable waste materials as outlined in your service agreement
• Not overfill bins or skips beyond their stated capacity
• Notify us promptly of any changes to your service requirements or address
• Ensure the safety of our staff by maintaining clear access to collection points
• Not place hazardous, prohibited, or illegal materials in bins or skips
• Return equipment (such as wheelie bins) in good condition upon service termination

Prohibited Items

The following items are prohibited from disposal in our bins and skips:

• Hazardous materials (chemicals, asbestos, batteries, etc.)
• Liquid waste or wet paint
• Medical or biological waste
• Electronics and appliances (unless specifically agreed)
• Tyres and automotive parts
• Any materials prohibited by local regulations

If prohibited items are found in your waste, we reserve the right to refuse collection and may charge additional fees for proper disposal or bin decontamination.

Service Modifications and Cancellations

For wheelie bin subscriptions, you may modify or cancel your service at any time by contacting us directly. We do not require long-term contracts for residential wheelie bin services.

For trailer skip hire, cancellations or modifications must be made before the scheduled delivery time. Cancellations or significant modifications after delivery may incur fees. Extended rental periods beyond the agreed timeframe may result in additional charges.

Service Interruptions

While we strive to maintain consistent service, collection may be delayed or interrupted due to weather conditions, road closures, equipment failure, public holidays, or other circumstances beyond our reasonable control. We will make reasonable efforts to notify you of any significant service interruptions and reschedule collections when possible.

Limitation of Liability

To the maximum extent permitted by law, Tidy Bins shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

While we take care in performing our services, we are not responsible for damage to property that occurs due to normal wear and tear, pre-existing conditions, or circumstances beyond our reasonable control.

Property Damage

You are responsible for ensuring adequate space and access for our vehicles and equipment. Any damage to property (including lawns, driveways, or structures) that occurs as a result of inadequate access, concealed hazards, or failure to provide accurate information about property conditions is the customer's responsibility.

If our equipment or services cause damage to your property due to our negligence, please notify us within 7 days with photographic evidence, and we will work with you to resolve the matter fairly.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Tidy Bins Ltd and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the New Zealand courts.

Dispute Resolution

If you have any concerns or disputes regarding our services, we encourage you to contact us directly so we can work together to resolve the matter. We are committed to fair and prompt resolution of any customer concerns.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify customers of any material changes by updating the "Last updated" date on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Contact Us

If you have any questions about these Terms of Service, please contact us: